Privacy Policy

This Privacy Policy outlines how euro-palace-casino-new-zealand collects, uses, stores, and protects the personal information of players and visitors accessing euro-palace-nz.com. This document applies to all users of our services residing in New Zealand and is designed to ensure transparency regarding your data rights. By registering an account or using our website, you acknowledge the practices described herein. This policy is effective as of November 6, 2025.

Who We Are

euro-palace-casino-new-zealand acts as the data controller responsible for your personal information collected through euro-palace-nz.com. We are committed to upholding the highest standards of data privacy in accordance with the New Zealand Privacy Act 2020 and applicable international standards.

While specific headquarters and registration details are currently on file internally to ensure security, all data protection inquiries regarding our operations in New Zealand can be directed to our Data Protection Officer (DPO) or designated privacy team. Users may contact our responsible representative, Liam Montgomery, or the data protection department directly through the official contact channels provided on our website.

What Personal Data We Collect

To provide a secure and legally compliant gambling environment, we collect specific categories of data. This collection is minimized to what is strictly necessary for operational and regulatory purposes:

Identity Data: Information including your first name, last name, date of birth, and gender, which are required to verify your age and identity.
Contact Data: Your billing address, email address, and telephone numbers used for account management and verification.
Financial Data: Details regarding your bank account, payment card details (processed securely via PCI-DSS compliant providers), and transaction history regarding deposits and withdrawals.
Technical Data: Internet Protocol (IP) address, login data, browser type and version, time zone setting, browser plug-in types, operating system, and platform used to access euro-palace-nz.com.
Usage & Behavioral Data: Information about how you use our website, including gaming history, betting patterns, game preferences, and interaction durations.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

Legal Basis for Processing

We process your personal data only when we have a lawful basis to do so. Under the relevant data protection frameworks, we rely on the following legal grounds:

Performance of a Contract: Processing is necessary to provide our gambling services, manage your account, process financial transactions, and provide customer support as agreed in our Terms and Conditions.
Legal Obligation: We are required by law to process certain data to comply with regulatory requirements, including Anti-Money Laundering (AML) and Countering Financing of Terrorism (CFT) regulations in New Zealand, as well as responsible gambling mandates.
Legitimate Interests: We process data for our legitimate business interests, such as fraud prevention, network security, and analyzing customer behavior to improve our services, provided these interests do not override your fundamental rights and freedoms.
Consent: In specific instances, such as sending direct marketing communications via email or SMS, we rely on your explicit consent, which you may withdraw at any time.

Purpose of Processing

Your data is utilized for the following specific objectives:

To register you as a new customer and verify your identity.
To process your deposits, bets, and withdrawals securely.
To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.
To detect and prevent fraud, money laundering, and other unauthorized or illegal activities.

Disclosure & Sharing

euro-palace-casino-new-zealand does not sell your personal data. However, we may share your information with trusted third parties under strict data processing agreements:

Service Providers: Third-party companies that provide IT and system administration services, payment processing services, and customer support software.
Game Providers: Suppliers of the gaming software on euro-palace-nz.com who require data to validate game rounds and ensure fairness.
Professional Advisers: Lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
Regulatory Bodies: The Department of Internal Affairs, tax authorities, and other regulators to whom we must report processing activities in certain circumstances.
Marketing Partners: With your explicit consent, we may share data with affiliate networks or advertising partners to provide you with personalized offers.

International Transfers

Given the digital nature of our services, your personal data may be transferred to and processed in countries outside of New Zealand. When we transfer your personal data internationally, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by relevant data protection authorities.
Where we use certain service providers, we may use specific contracts approved for use which give personal data the same protection it has in New Zealand and the EU.
We implement strict security measures including encryption during transit to protect your data regardless of where it is processed.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Account Data: Generally retained for a period of five (5) years after the closure of your account or the last transaction, in compliance with anti-money laundering laws.
Marketing Data: Retained until you opt-out or withdraw consent.
Deletion Criteria: Upon the expiration of the retention period, or upon a valid erasure request (where no legal obligation to retain exists), data is securely deleted or anonymized so that it can no longer be associated with you.

Your Rights

Under the New Zealand Privacy Act 2020 and applicable international data protection standards (such as the GDPR), you possess significant rights regarding your personal information. euro-palace-casino-new-zealand is committed to facilitating these rights free of charge:

Right of Access: You have the right to request a copy of the personal data we hold about you.
Right to Correction: You may request correction of any incomplete or inaccurate data we hold about you, though we may need to verify the accuracy of the new data you provide.
Right to Erasure ("Right to be Forgotten"): You can ask us to delete or remove personal data where there is no good reason for us continuing to process it. Note that we may not always be able to comply with your request of erasure for specific legal reasons (e.g., AML laws) which will be notified to you, if applicable, at the time of your request.
Right to Object: You may object to the processing of your personal data where we are relying on a legitimate interest or for direct marketing purposes.
Right to Restriction: You may request the suspension of processing of your personal data in certain scenarios, such as while we establish the data's accuracy.
Right to Data Portability: We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.
Right to Withdraw Consent: Where we are relying on consent to process your personal data, you may withdraw this consent at any time.

To exercise any of these rights, please contact us. We aim to respond to all legitimate requests within 30 days.

Cookies & Tracking Technologies

euro-palace-nz.com uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content.

Strictly Necessary Cookies: Essential for the website to function (e.g., allowing you to log in and access secure areas). These cannot be switched off.
Functional Cookies: Enable the website to provide enhanced functionality and personalization (e.g., remembering your language preference).
Performance/Analytics Cookies: Allow us to count visits and traffic sources so we can measure and improve the performance of our site.
Targeting Cookies: May be set through our site by our advertising partners to build a profile of your interests and show you relevant adverts on other sites.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Our security framework includes:

Encryption: Utilization of TLS 1.2+ encryption standards for all data in transit and robust encryption for data at rest.
Access Controls: Access to your personal data is limited to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.
Monitoring & Audits: Regular security audits and vulnerability scans to identify and address potential risks.
Incident Response: We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Complaints & Contacts

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our data protection team. We are committed to resolving any privacy concerns you may have.

Contact Channels:

Email: privacy@.com (Please replace with official support email if available on site)
Feedback Form: Available via the "Contact Us" section of euro-palace-nz.com.

Escalation: If you feel that your concerns have not been adequately addressed by us, you have the right to lodge a complaint with the supervisory authority. In New Zealand, this is the Office of the Privacy Commissioner (privacy.org.nz).

Updates

We keep our Privacy Policy under regular review. Any changes we make to our policy in the future will be posted on this page and, where appropriate, notified to you by email or via a notification on your account dashboard. Significant changes will be communicated with at least 30 days' advance notice.

Last updated: November 2025