Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the User", "the Player") and the operator of the website ("the Operator", "we", "us"). By accessing or using euro-palace-casino-new-zealand via euro-palace-nz.com, you acknowledge that you have read, understood, and agree to be bound by these Terms. These Terms are effective as of November 6, 2025.

Definitions and Interpretation

To ensure clarity and transparency throughout this agreement, the following terms shall have the specific meanings ascribed to them below. These definitions apply regardless of capitalization or singular/plural usage.

Operator: Refers to the management entity behind euro-palace-casino-new-zealand, responsible for the provision of gaming services on the Website.
User / Player: Any individual who registers an account or accesses the services provided at euro-palace-nz.com.
Website: Specifically refers to the domain euro-palace-nz.com and all related subdomains or mobile applications associated with the brand.
Account: The personal profile created by a User, verified by the Operator, to allow access to real-money wagering and gameplay.
Wager / Bet: The allocation of real money or bonus funds towards a specific round of a game with an uncertain outcome.
Bonus: Promotional funds, free spins, or other incentives credited to a Player's Account, subject to specific wagering requirements.
Prohibited Jurisdictions: Regions where online gambling is illegal or where the Operator does not hold a valid license to operate. It is the User's responsibility to ensure compliance with local laws in New Zealand.

Account Registration and Verification

Access to real-money gambling services is strictly regulated. By registering at euro-palace-casino-new-zealand, you warrant that you meet all eligibility criteria and agree to the verification protocols established to prevent fraud and underage gambling.

Eligibility and User Obligations

Age Requirement: You must be at least 18 years of age (or the legal age of majority in your specific jurisdiction, whichever is higher) to register. We reserve the right to request proof of age at any stage.
Single Account Policy: Users are permitted to hold only one account. Duplicate accounts linked to the same household, IP address, or device may be closed, and associated funds confiscated.
Accuracy of Information: You agree to provide true, accurate, and current information during registration, including full name, residential address in New Zealand, and valid contact details.

Verification (KYC) Procedures

In compliance with international Anti-Money Laundering (AML) standards, the Operator reserves the right to conduct Know Your Customer (KYC) checks. Withdrawals may be suspended until satisfactory identification is provided. Required documents may include:

A valid government-issued ID (Passport or Driver's License).
Proof of address (e.g., a utility bill or bank statement dated within the last 3 months).
Proof of payment ownership (e.g., screenshots of e-wallets or photos of credit cards with middle digits redacted).

Betting & Gameplay Rules

All gameplay on euro-palace-nz.com is subject to the specific rules of the individual games as well as the general betting parameters defined below. The Operator strives to ensure fair play and integrity in all gaming outcomes.

Bet Acceptance: A bet is only considered valid once it is confirmed by our servers. The Operator reserves the right to refuse or limit any bet at its sole discretion prior to the start of an event.
Game Errors: In the event of a software malfunction, system error, or human error resulting in incorrect pay-outs or game odds, all affected bets and winnings are void. The Operator's liability in such instances is limited strictly to the refund of the original wager.
User Conduct: Abuse of chat functions, harassment of live dealers or other players, and the use of automated bots or AI software to influence gameplay are strictly prohibited. Violation of these rules will result in immediate account suspension.

Bonus Terms and Conditions

Bonuses and promotions are offered to enhance the entertainment value for our Players. These offers are subject to strict conditions to prevent abuse. Failure to adhere to these terms may result in the forfeiture of the bonus and any associated winnings.

Wagering Requirements

Standard Playthrough: Unless stated otherwise in a specific promotion, all bonus funds are subject to wagering requirements (e.g., 30x or 40x the bonus amount) before they can be withdrawn as real cash.
Game Contribution: Not all games contribute equally to wagering requirements. Typically, slots contribute 100%, while table games (Blackjack, Roulette) and live dealer games may contribute a lower percentage (e.g., 10% or 0%).
Maximum Bet Rule: While a bonus is active, a maximum bet limit applies (e.g., 5 NZD per spin). Exceeding this limit constitutes bonus abuse and may void winnings.

Bonus Abuse and Restrictions

The Operator employs sophisticated systems to detect bonus abuse. Prohibited practices include, but are not limited to, delay-stacking features, two-tier betting, and creating multiple accounts to claim welcome offers. We reserve the right to withhold any withdrawal where irregular play is detected.

Payments & Withdrawals

euro-palace-casino-new-zealand supports a variety of secure payment methods tailored for New Zealand players. The financial integrity of our platform is paramount, and all transactions are processed in accordance with strict security protocols.

Deposits

Funds must be deposited from a source (bank account, card, e-wallet) registered in the Player's own name. Third-party deposits are strictly prohibited and will be rejected.
Minimum and maximum deposit limits apply and vary depending on the chosen payment method.

Withdrawals

Withdrawal requests are processed strictly in adherence to the "Closed Loop" policy, meaning funds must be withdrawn to the same method used for deposit where possible.

Processing Times: Withdrawal requests undergo a processing period (typically 24-48 hours) for security checks. Once approved, transfer times depend on the payment provider (e.g., instant for e-wallets, 3-5 business days for bank transfers).
Fees: While the Operator generally absorbs transaction fees, we reserve the right to charge a reasonable administrative fee for excessive withdrawals or funds withdrawn without sufficient gameplay turnover.
Refund Policy: Refunds are only considered in exceptional circumstances and must be requested within 24 hours of the alleged transaction.

Limitation of Liability

The services provided on euro-palace-nz.com are offered on an "as is" and "as available" basis. While the Operator makes every effort to ensure the Website functions correctly, we assume no liability for disruptions beyond our reasonable control.

No Warranty: The Operator does not guarantee that the Website will be uninterrupted, error-free, or immune to cyber-attacks.
Financial Limits: In no event shall the Operator, its partners, or employees be liable for any indirect, incidental, or consequential damages, including loss of data, profits, or reputation. The Operator's maximum aggregate liability to a User shall not exceed the value of the bets placed by the User that gave rise to the claim.
User Responsibility: The User is solely responsible for the security of their login credentials and device. The Operator is not liable for losses arising from unauthorized access to a User's account due to the User's negligence.

Intellectual Property Rights

All content available on euro-palace-nz.com, including but not limited to text, graphics, logos, software code, audio, and video, is the exclusive intellectual property of euro-palace-casino-new-zealand or its licensors.

Users are granted a limited, non-exclusive, non-transferable license to access the Website for personal, non-commercial entertainment only.
Unauthorized reproduction, modification, distribution, or reverse engineering of any Website content is strictly prohibited and constitutes a violation of international copyright laws.

Privacy & Data Protection

We are committed to protecting your personal data. Your information is collected, processed, and stored in accordance with our Privacy Policy. By accepting these Terms, you acknowledge that you have read and consent to our data processing practices as detailed in the Privacy Policy available on the Website.

Changes to Terms

The Operator reserves the right to amend, modify, or update these Terms at any time to reflect changes in legal requirements, commercial practices, or technical operations. Significant changes will be notified to Users via email or a prominent notice on the Website. Continued use of euro-palace-nz.com after such changes constitutes acceptance of the new Terms. If you do not agree with the updates, you must cease using the services and close your account.

Termination & Suspension

The Operator reserves the right to terminate or suspend a User's access to the services at any time, with or without prior notice, if we have reasonable grounds to believe that these Terms have been violated.

Grounds for Termination

Breach of Terms: Violation of any clause within this agreement, including bonus abuse or prohibited betting patterns.
Fraudulent Activity: Engagement in money laundering, identity theft, or use of stolen financial instruments.
Collusion: Conspiring with other players to defraud the Operator or compromise the integrity of the games.

In the event of termination for cause, the Operator reserves the right to void any winnings and confiscate the balance of the Account to recover damages.

Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which the Operator is registered, without regard to conflict of law principles. Any dispute, controversy, or claim arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in said jurisdiction.

Notwithstanding the above, the Operator acknowledges the mandatory consumer protection rights afforded to users in New Zealand under applicable local legislation. Users are encouraged to resolve disputes directly with our support team before seeking external arbitration.

Contact Information

If you have any questions regarding these Terms, or if you require assistance with your account, please contact our support team. We are available to assist you with any inquiries related to euro-palace-casino-new-zealand.

Official Website: https://euro-palace-nz.com
Primary Contact: Liam Montgomery
Customer Support: Available via the contact forms on the Website.